Industry insights
Gold, Silver and Bronze for Customer Experience! It’s a Hattrick for Parkgate’s Richmond Lettings Team
The Olympic and Paralympic games in Tokyo may be over, but Parkgate are celebrating this week, having just won gold, silver and bronze awards for outstanding customer experience for property lettings in the Richmond area.
James Bennett won the Gold award, Klaudia Osiecka won the Silver award and Susie Hart took the Bronze for a clean sweep in Richmond for lettings in 2021. The allAgent People Awards for Outstanding Customer Experience are awarded every year across the UK to people who gain an exceptional level of customer feedback.
We think these awards help to underline our commitment as a truly independent estate agent to change perceptions of working with an estate agent, by constantly striving to improve our customer service and create a positive and memorable experience for all the clients we support. They are a great addition to the twelve Best Agent allAgent awards we have won over the last three years.
Great Service is Important to us
Since we started in 1976, we have always put our clients at the centre of everything we do. Our focus on delivering an outstanding customer experience has been recognised many times, achieving awards for best letting agent 8 times in a row and having achieved an overall 5-star rating on the allAgent site thanks to 305 5-star reviews left by our customers.
We’re also delighted that we’ve been given an 98.5% valuation accuracy and a 98.5% fee satisfaction rating and an amazing 99% of customers would recommend us to someone they know. Even as we enter our 6th decade, a lot of our business is still achieved through word of mouth and referrals, so being an agency that customers are happy to recommend to others is something we are very proud of.
Our Managing Director Jonathan Mills commented, “We always aim to provide the best professional service, and I think most landlords and tenants appreciate the benefits of being with a fully trained and experienced agent. I am truly delighted and proud that our team have taken all three awards for Richmond this year especially during a really tough time for everyone.”
The allAgent Awards are Different
allAgent’s is the UK’s largest customer property review website, and their free awards platform provides a unique opportunity for estate agents and their teams to be recognised for the level of service they achieve.
Essentially everyone on the allAgent’s directory can be automatically entered into the awards and scored on the quality of the reviews left by their customers. The sheer scale of the awards makes
it the ‘UK’s largest free customer awards scheme for the property industry’.
To be eligible for an award, an agent must meet a ‘minimum review target of AllAgent’s 4-star band, which is an average rating of 3.5 or above’. Our three winners have won for the Richmond area based on the number and quality of the reviews that have been left by Parkgate clients.
What’s Different About Parkgate?
As an Estate Agent covering Richmond, Putney, Sheen and Mortlake, Parkgate are an obvious independent choice because our level of local knowledge is second to none. Our range of services include property valuations, residential sales, residential lettings and property management.
Our unique approach combines our experience, high levels of professional qualifications, local knowledge, and our commitment to putting our clients at the centre of everything we do. From in-house efficient property management to high quality marketing, our aim is simply to provide vendors and landlords with the best service possible.
Our fully trained team have a full in-depth knowledge of both property lettings and sales, putting our negotiators in the unique position of being able to offer excellent advice across all aspects of the property market.
And our team are well placed to let you know about the Richmond, Putney, Sheen and Mortlake area’s best bits. Their local ‘know how’ and lived experience will enable you to gain valuable insights into your new area and help you to settle in quickly.
The Parkgate Lettings and Sales Team
To find out about our services and experience our brilliant team for yourself, please get in touch with Parkgate Estates on 0208 940 2991.
If you are thinking of letting your property and would like to know how much it is worth, you can request a free and instant online valuation. Our triple award-winning team can help with all your property letting and sales needs.
